Shipping policy
Thank you for shopping with SOOON. We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers.
Please review our shipping policy carefully before placing your order.
ORDER PROCESSING
Once your order is placed, our team begins processing and preparing it for dispatch.
Processing Time
- Orders are typically processed and dispatched within 1–3 business days
- Orders are not processed on Sundays or public holidays
- During launches, sales, or high-volume periods, processing times may be slightly extended
Once your order has been shipped, tracking details will be shared via email or SMS.
DELIVERY TIMELINES
Regular Orders
Estimated delivery timeline:
- 3–8 working days
Pre-Order Items
Estimated delivery timeline:
- 15–25 working days
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen delays.
SHIPPING CHARGES
Prepaid Orders
- Free Shipping on all prepaid orders
Cash on Delivery (COD)
- ₹150 COD handling fee applies to all COD orders
This fee helps cover courier handling, operational costs, and order verification expenses.
ORDER TRACKING
Once your order is dispatched, tracking details will be shared via email or SMS.
Please allow up to 24 hours for tracking updates to become active.
FAILED DELIVERY ATTEMPTS
Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply if orders are returned due to:
- Incorrect address
- Unreachable phone number
- Failed delivery attempts
- Refusal to accept delivery
UNBOXING VIDEO REQUIREMENT
For claims regarding:
- Missing items
- Wrong products
- Damaged items
A clear unboxing video recorded from the beginning without cuts or edits is mandatory.
Claims without a proper unboxing video may not be eligible for resolution.
CONTACT US
For shipping-related questions: